Moving your phone system to a cloud phone system provider means you’ve got a great deal to lose – think infrastructure, restrictions on growth, support costs, CAPEX, the limitations of your legacy system and phones that are tied to the desk.
If you haven’t considered a cloud-based phone system before, it’s time to look at carefully at your current system and count up the cost of all the things you’re going to lose.
Your place or the cloud?
Here’s the essential difference. A phone system on your premises means you are responsible for the infrastructure and all the costs and limitations that go with it. When you move to the cloud, it’s the service provider who owns and manages all the equipment needed to operate a phone system. All you need is a suitable connection and the phones. Say goodbye to all the other issues.
Lose the infrastructure
If you’re running a traditional phone system, you’ve got a PBX (Private Branch Exchange) to operate, a separate internal telephone network to connect the phones to the PBX, plus power and cooling supplies for the equipment.
You could stay with that system, but if you’re considering a move to a modern digital system like VoIP (Voice over Internet Protocol), you can look forward to some additional infrastructure. VoIP runs over a data network, so you can at least lose one network, but your data network must be capable of carrying voice. That means it needs Quality of Service and traffic prioritization. If your current network doesn’t do that, it’s time for a network upgrade or replacement.
In the cloud, you can take advantage of robust infrastructure based on the latest technology. You can also include a cloud based PBX in the package. You’ve got a choice of sticking with old technology or service delivered via the latest IP-PBX based in the cloud.
No more CAPEX
With no infrastructure to buy or upgrade, you can eliminate CAPEX. You pay for your cloud-based infrastructure with a monthly fee to the service provider. So your only purchase could be a new router and a set of IP-enabled phones to take advantage of any advanced services you might take.
You could lease the phones to keep all your costs as monthly operating expenditure or you could keep your existing phones and just pay for a set of adapters. And there’s a third option that does away with phones altogether – softphones. Download software from the internet, usually free, load it on your computers or laptops and use a microphone and speakers or a headset to make and receive calls.
Free your support team
You might not want to lose your support team, but you can free them from responsibility for the phone system. That’s now in the hands of the service provider and it’s included in the monthly charge. No more infrastructure to manage, monitor or maintain. And if support is required, it’s usually just a phone call away.
Many service providers include the costs of moves, ads and changes in their service charge, so that’s one less duty for the internal IT team. There are no spares costs to pay for and any upgrades happen in the cloud, so significant savings all round on support.
Lose the restrictions on growth
Are you running a growing business, taking on new staff, opening new premises or dealing with growing call volumes. With a legacy phone system, you could find it very frustrating because expansion is limited by your phone system.
Every time you want to grow, it means disruption, cost and delay to install new lines and get the new system up and running. In the meantime, you could be losing valuable business opportunities.
Not so with a cloud phone service provider. You’ve got more users, no problem. Need more lines, it’s done. Open a new site, it’s quickly on the network. Scalability comes as standard with cloud-based systems and the additional capacity is available on demand. So no more restriction on growth.
Forget legacy phone limitations
You’ve probably heard about the advanced features available on the latest phone systems like VoIP or Unified Communications. It’s bad news if you’ve heard it because your competitors are using them.
Think what features like Presence or Follow Me could do for productivity and contact ability. They make it easy for callers to reach contacts when they are available, wherever they are. You could be enjoying Unified Messaging with email, voicemail and instant messages all available in a single inbox.
A legacy system just can’t offer that, but with a cloud-based system, you’ve taken the first steps towards benefits like that.
Untie the phone from the desk
If you’re working with a fixed desk phone and you’re away from your desk, tough, you’re out of contact. Okay, you can use a mobile to make or take calls, but that’s just an unnecessary extra.
With a system hosted in the cloud, your phone service is available wherever you’ve got an internet connection. Want to take calls in another part of the building, take your phone and plug it in. Working from home, connect via your laptop to use all your office phone services. On the road, find a WiFi hot spot and you’re connected.
Make a major loss
With so much to lose and so much more to gain, isn’t it time to give the cloud serious consideration for your phone system.