CD Projekt Red’s problems with Cyberpunk 2077 have reached a new level after Sony has decided to withdraw the game from the PlayStation Store, the digital store where games for PlayStation 4 and PlayStation 5 are shipped. In addition, the Japanese company has announced that it will offer refunds (apparently without conditions or questions) to all players who have purchased the title and are not satisfied with the experience gained.
“Sony aims to achieve a high level of consumer satisfaction, so we will offer a full refund to all players who have purchased Cyberpunk 2077 through the PlayStation Store,” said Sony in its message to the community. “Sony is also withdrawing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you have purchased Cyberpunk 2077 through PlayStation Store, we will begin processing your refund”.
At the end of its announcement Sony reminds that “the completion of your refund may vary depending on your payment method and financial institution”. Those interested in returning their digital copy of Cyberpunk 2077 for PS4 should send their request through this website. Players with a physical copy should try their luck at the store where they bought the game.
Another option to get a refund for a physical copy of Cyberpunk 2077 is to send an email to firstname.lastname@example.org, which will be open until December 21st.
Sony’s decision to withdraw a game like Cyberpunk 2077 from the PlayStation Store has little precedent and comes a week after the title went on sale and players discovered the serious performance problems it presents in its version for PS4 and Xbox One. In these consoles the game offers a very low rate of frames per second with constant falls to 20 FPS, difficulties when loading textures, blurred image and a resolution that goes from 720p to 900p. To this we must add the bugs.
As for refunds for everyone, it is a solution to Sony’s strict policy, which until now had denied this option to several players. Xbox One users have been luckier because Microsoft is more generous in this respect. The alternative to not getting a refund is to be patient. A few days ago CD Projekt Red apologized for the poor performance of the game and a second chance. Currently the development team is working on patches to solve the performance problems of Cyberpunk 2077.